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Legal · Newport Beach · 12 months

From page four to first-call for injured clients across coastal OC

A personal-injury law firm in Newport Beach. Two decades of verdicts, and a website that loaded like it belonged to one of the cases they'd already closed — slow, dated, and impossible for an injured person to use from a phone in a waiting room.

+212%organic traffic
3.4xconsultation requests
18page-one keywords, from 2

The situation

Great firm, invisible online

The firm had the substantive stuff nailed down: a strong settlement record, a reputation that traveled by referral, and attorneys who genuinely cared about outcomes. None of that showed up online. The site was built on an old template, practice-area pages were thin duplicates of each other, and the whole thing took nine seconds to load on mobile — an eternity for someone searching from a hospital parking lot after a crash. Coastal Orange County is a competitive legal market, and the firm was buried on page four for the terms that mattered most, invisible at exactly the moment people needed to find them.

What we did

Rebuilt around how people actually search

We started with the information architecture. Instead of one generic “practice areas” page, we split the site into individual pages for each case type — car accidents, motorcycle accidents, slip and fall, wrongful death — each written around the specific questions people ask in the first hour after an incident: what to do, who pays, how long it takes, what it costs to hire a lawyer. That last question came up constantly in search data and the old site never answered it.

On the technical side, we rebuilt the front end from scratch on a modern framework, which took mobile load time from nine seconds down to under two. We fixed a pile of crawl issues — duplicate title tags, missing schema, broken internal links from a decade of ad-hoc edits — and put proper LegalService and attorney markup in place so Google could actually understand who the firm was and what they did.

Then came the content work: plain-English explainers for each practice area, a settlement-process guide, and city- specific pages for the coastal OC towns where the firm actually took cases, rather than one generic “service area” page trying to rank everywhere at once. We kept the writing at the reading level people actually use right after an accident — short sentences, no Latin, no filler.

How it played out

A slow tide, then a rising one

Nothing moved in the first month — that's normal, and we said so going in. By month four, the new practice-area pages started climbing past the old template pages they replaced. Over 12 months, organic traffic grew +212%, the firm went from 2 page-one keywords to 18, and consultation requests grew 3.4x — not from a single algorithm update, but from a year of pages finally answering the questions people were typing into Google at the worst moment of their week.

Anonymized composite drawn from typical engagements; numbers are illustrative.